Due to the nature of some of the chemical products that we supply, we do not take immediate payment via card when you place an order. Your order will be checked by our team before we send payment instructions.

Yes, we accept card payment from most major card providers including Visa, Mastercard and American Express. Card payments are subject to a 5% surcharge on the order total.

You can download electronic versions of our certificates of analysis by providing the batch number on the respective product page of our website. Alternatively, if you have an electronic version of our delivery note, you can simply click the link embedded in the batch number, which will take you straight to the document.

If there are any problems relating to the ordering or delivery of a product please contact us as soon as possible. If a product arrives damaged or if the product does not meet your expectations on quality then please contact us within 10 working days of receiving the product.