Due to the nature of some of the chemical products that we supply, we do not take immediate payment via card when you place an order. Your order will be checked by our team before we send payment instructions.

Yes, we accept card payment from most major card providers including Visa, Mastercard and American Express. Card payments are subject to a 5% surcharge on the order total.

You can download electronic versions of our certificates of analysis by providing the batch number on the respective product page of our website. Alternatively, if you have an electronic version of our delivery note, you can simply click the link embedded in the batch number, which will take you straight to the document.

If there are any problems relating to the ordering or delivery of a product please contact us as soon as possible. If a product arrives damaged or if the product does not meet your expectations on quality then please contact us within 10 working days of receiving the product.

You only need an email address to set up an online account with Glentham Life Sciences. Click the 👤 icon on the menu bar above and follow the instructions on screen

With an account you can view more detail on our products, request and download Material Safety Data Sheets, send us enquiries, place orders online and track orders that are in progress.

We aim to send a formal order confirmation within 24 hours of receiving your order. Orders placed through our website will typically be confirmed more quickly than purchase orders, as this process is semi-automated.

Estimated delivery dates are provided on our formal order confirmations.

Items that are in stock in the UK will be received by customers in the UK, next working day in the majority of cases. Customers in mainland Europe and the United States can expect delivery from UK stock within 2-3 working days.

Where items are not in stock in the UK they may be sent from another European warehouse, in which case you might expect delivery in 3-5 working days. Bulk consignments, goods sent via sea freight or items indicated as Dangerous Goods may take longer than this, however we will confirm on the order confirmation.

We ship our products to most countries worldwide.

We include a printed Specification/Certificate of Analysis, SDS and packing note with each shipment. If a consignment includes Dangerous Goods we will also provide a Dangerous Goods Note.

Yes, we do offer discounts to regular and long standing customers, please contact us with your enquiry and we will send you a customised quote.

No, we do not currently supply GMP certified products, nor are we able to provide any documentation relating to DMFs.

Within the UK:

Delivery charges start at £10.00 for items delivered in the UK. Orders over £250.00 are typically free delivery. Dangerous Goods may be subject to a surcharge, which we will confirm before shipment.

To Europe:

Delivery charges to most European countries start at 25,00 €. Dangerous Goods may be subject to a surcharge.

To USA:

Delivery charges to the United States start at $40.00. Dangerous Goods may be subject to a surcharge.

Elsewhere:

Glentham charges from $60.00 for delivery to mainland anywhere else. Shipping costs to some regions, or for bulkier items over 5kg, will be agreed with the customer before shipment.

Broadly, we have three different storage variations on our product labels: +20°C, +4°C and -20°C. Each defines the long term (i.e., weeks or greater) storage requirement for the product to keep it in optimal condition. Some variation from the stated figures are allowed. The definition for each range is:

+20°C: Ambient. Acceptable temperature range: 10 - 25 °C

+4°C: Refrigerated. Acceptable temperature range: 2 - 6 °C

-20°C: Frozen. Acceptable temperature range: -20 - -14 °C

Some excursions outside of these ranges will be acceptable. Please contact us if you require further assistance.