Frequently Asked Questions
What are the benefits of setting up an account?
With an account you can view more detail on our products, request and download Material Safety Data Sheets, send us enquiries and place orders online.
How do I set up an account?
You only need an email address to set up an online account with Glentham Life Sciences. Either click the blue 'Register' link on our home page or click the 'Login' link above and follow the instructions on screen.
Do prices include VAT or sales tax?
All prices listed in our catalogues and on our website exclude VAT and other duties that may be applicable to your region.
How long are your delivery lead times?
Items that are in stock in the UK will be received by customers in the UK, next day in the majority of cases. Where items are not in stock in the UK they may be sent from another European warehouse in which case you might expect delivery in 3-5 working days. Items indicated as 'hazardous for transport' may take longer than this. Items restricted to transport by sea freight take 2-3 weeks from Europe or 6-8 weeks or more from the USA.
Which countries do you deliver to?
We ship our products to virtually any country worldwide.
What documentation is included with each product shipment?
We include a printed Specification/Certificate of Analysis, MSDS and packing note with each shipment.
Do you do apply discounts for bulk orders?
Yes, we do have a discount scheme, please contact us with your enquiry and we will send you a customised quote.
How much do you charge for shipping?
Within the UK:
Glentham charges £10 delivery for small (less than 10kg) items delivered in the UK for orders less than £250. For larger orders (10 - 50kg) a £20 delivery charge will apply. Orders over £250 and less than 50kg will ship for free.
Glentham charges €25 delivery for small (less than 10kg) items to mainland Europe. Shipping costs for items over 10kg will be agreed with the customer before shipment.
Glentham charges $40 delivery for small (less than 10kg) items to mainland USA. Shipping costs for items over 10kg will be agreed with the customer before shipment.
Glentham charges $50 delivery for small (less than 10kg) items to mainland anywhere else. Shipping costs for items over 10kg will be agreed with the customer before shipment.
What do I do if I have a problem with a product?
If there are any problems relating to the ordering or delivery of a product please contact us as soon as possible. If a product arrives damaged or if the product does not meet your expectations then please contact us within 10 working days of receiving the product.